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Noticeboard

Please note the practice will be closed for the bank holiday on Friday 20th & Monday 23rd September.  Please order your medication in time and if you require urgent care on these dates, please contact NHS24 on 111.

We will also be closed for a protected learning afternoon on 31st October 2019.

 

Test Results
Please telephone for test results between 10am and 4pm, Monday to Friday.

Appointments
You may see the Doctor of your choice by appointment.   Please telephone or speak to the receptionist a few days in advance for routine appointments.   Urgent cases will be seen the same day, but it is helpful if you telephone in the morning.   Please try to give the receptionists any information which they may ask for, as this helps the Doctor assess your request

Home Visits
Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am.

Cancelling your Appointment
Unfortunately, we continue to have a number of patients failing to attend appointments, which has an adverse affect on appointments available for other patients. 

During the month of August , there were 131 missed appointments, which equates to 22 hours of lost consultation time.

If you are unable to attend an appointment, it is important to let reception know in order to allow the appointment to be offered to another patient.  We thank you for your co-operation in this respect. 

 

Welcome to

  Station Road Medical Practice

  The doctors and staff at Station Road Medical Practice in Prestwick are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  Please browse our website and learn more about how you can use these services.

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Flu Clinics

Please click for details of eligibility for flu vaccination.

Flu

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Evolving General Practice

General practice is very much evolving into multi disciplinary team working.  It is not always appropriate or necessary for you to see a GP.  Often a member of our extended multi disciplinary team will be more appropriate for you to see.  It is important for our receptionists to ask questions when you request an appointment, allowing them to signpost you to the most appropriate member of our clinical team.  The receptionists are highly skilled in triage and appointing patients to the correct clinician to make best use of time and skill mix.  Please help them to help you by providing as much information as possible.  Please see the attached leaflet which explains more about how GP Practices in Ayrshire are changing.

GP Practices in Ayrshire

 

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GDPR

Please click below to view the Practice Data Protection Notice

Data Protection Notice

Data Protection Notice - Other Rights

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Telephone Options

Please note our telephone options. For non urgent matters we kindly request that you call the practice after 10am.

Option 1: Home Visit Requests (until 10am) / Results (10am-4pm)

If you require a home visit before 10am or to obtain a result between 10am-4pm, press OPTION 1

We offer house visits to those few patients who are truly housebound or too unwell to visit the practice.  You will be seen and assessed quicker if you can attend the practice. 

Option 2: Urgent Appointments/Duty Doctor

If you require an urgent on-the-day appointment, press OPTION 2

Please note the duty doctor is available between 8.30am-10am and 2pm‑3.20pm.  The receptionist will ask for some brief information.  Remember if you require an urgent appointment , you are likely to be seen by our Advanced Nurse Practitioner.

Option 3: Routine Appointments/Enquiries

For routine appointments or enquiries, press OPTION 3

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Patient Access

The Practice is now able to offer online booking and cancellation of appointments.  To register for this service, please ask at Reception.  We hope you will find this service beneficial.

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Text Messaging Service

By providing the Practice with your mobile telephone number, you are consenting for us to contact you in this way for the purposes of appointment confirmation/reminders and annual review invitations.  You can opt out of this service at any time if you would prefer not to receive text messages from the Practice. 

 

Please ensure we have an up-to-date mobile number for you on our system so that you can enjoy the benefits of this service (you can update your clinical record via the button at the bottom of this page). 

(Site updated 11/09/2019)
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